Frequently asked questions
How long does delivery take?
ORDERS ARE PREPARED AND DISPATCHED WITHIN 10 DAYS OF YOUR ORDER.
Your orders are carefully prepared and shipped free of charge in France, Belgium and Switzerland by our team, Monday to Saturday. Please allow 4 to 5 working days for your order to be prepared (engraving of personalized names and packaging) and 3 to 5 working days to receive it. Occasionally, lead times may be slightly extended due to public holidays, vacation periods and/or periods of high demand.
Before you place your order, you can also choose Premium delivery, which means you'll receive your order faster, and it will be processed first. We recommend that you provide a telephone number for smooth delivery.
You will be notified by e-mail when your order has been dispatched.
What about returns?
You've received your order, but the product isn't right for you? Don't worry, you have 14 days from the date of receipt of your parcel to return the products concerned. (See the conditions of our returns policy)
Secure payment?
Our site is fully HTTPS encrypted, guaranteeing optimum information security.