The policy takes effect from the date the order is received. Please see if any of these items apply to you, and if the item(s) are covered by our 14-Day Return Policy.

Please note that personalized items are unique and cannot be returned unless they are defective or damaged.

Reasons covered by our 14-day return/exchange policy

  • We have sent the wrong order or item(s), you have received all broken items or the quality of the products you have received is poor / defective (not in accordance with our description).
  • You received the product with a different text than the one provided to Elikaa.

Elikaa is responsible for return and replacement costs.

For the reasons below, we are pleased to offer you a possible exchange. We will pay 30% of the exchange amount, as well as all shipping and handling costs for the new order.

  • Personal reasons. You've changed your mind, your taste, etc...
  • You have given us the wrong address.
  • The number of fragments or color chosen is incorrect
  • Spelling mistakes on the first names you've written.

Simply send us an email with your order number and a clear photo of the non-compliant item to elikaashop@cgmail.com so that we can study your request. Our customer service department will study your request and get back to you as soon as possible to arrange an exchange.

Refund conditions

If you wish to cancel your order for any reason whatsoever, please send us an email informing us of your decision within 12 hours of your purchase. We will be happy to refund the full amount of your order. After this time we will not be able to issue any refunds, as we aim to process your orders as quickly as possible, so that you receive them as soon as possible. Please allow 7 to 10 working days for your payment to be credited to your initial payment method, as soon as it has been validated by our customer service department. You will receive a confirmation email to this effect.

Elikaa reserves the right to modify this policy at any time. Notification of any changes will be posted on this page.

If you have any questions about cancellations or any of our other policies, please contact us.